• “YAVIA has modernised Lawson Financial for us and for our customers. We get great customer feedback on the simplicity and clarity of the app.. A great bit of kit to also help us to comply with Consumer Duty.“

    - Michelle Lawson, Director, Lawson Financial, DA

  • "It is taking us out of our comfort zone, but the level of communication it gives the client and the ease of access in dealing with customers is excellent. Communicating in a different style - integrating video is amazing."

    - Nicola Huxley, Director, Sphere Mortgages & Life assurance, Primis

  • "YAVIA is an essential piece of our kit to keep our customers up to date and informed and in making us more efficient and productive. I can’t remember life before it. It really is just what we do."

    - Marney Magee, Magee Mortgage Solutions

  • “We particularly like the chat facility within the app, prior to using the app our clients would WhatsApp, text, email, messenger, it was difficult to remember how the client had messaged us.”

    - Tracey Boyd, Mortgage Hub Expert

  • “The response and feedback from our customers has been fantastic with most saying how quick and easy it is to download. The extra level of security it is giving clients when sending their personal documents and the ease of doing this has been very positive.”

    - Andy Harrison, Managing Director, APH Financial, Primis

  • “When it came to working with Joanne and the team, we found that they shared the same ethos as us. The client has to be at the centre of everything…. I am personally happy to recommend YAVIA to anyone in the Mortgage industry who wants to engage more with their clients, reduce admin and give their clients a more personal experience.”

    -Jim Smyth, First Stop Mortgages and Protection, Primis

  • “My Experience with YAVIA has been very good. Joanne and the team have been fantastic.”

    - Aaron McElhinney, Smart Mortgages, Founder

  • “Since we launched our Key Mortgages branded version of YAVIA we have fully moved to updating our customers via the app instead of email."

    - Ryan Joyce, Managing Director, Key Mortgages, Primis

  • “We feel that YAVIA offers great visibility for us, gives a great client outcome, and keeps our relationship streamlined and efficient.”

    - Joanna Streames, Velvet Mortgages and Insure Services

  • “I have watched YAVIA evolve into one of the most used broker and customer applications I know. It benefits mainly because the founder comes from the Broker community and understands what brokers need. She also knows how to help the product evolve within market forces.”

    - Kieran Byrne, KG Byrne & Asscociates LTD

  • “The clients who downloaded the app are very happy with it; they like the fact that communication is not just written but can be voice messages or videos about the market in general or their situation specifically. We have lots of plans to expand its use, but even at the early stage, it is great for engagement. ”

    - William Adkin, Brookhouse Financial

  • “Using YAVIA and our new personalised app has certainly enhanced the customer experience and improved our interaction with clients, anything we can do to make the customer journey better is always a plus, also having our own app has set us apart from our competition showing that we are moving with the times in an industry which is famously unwilling to grow and change. ”

    - Richard Mairs, RLA Mortgages

  • “The decision to introduce an app into our customer journey was a very easy one to make. When you see the functionality it offers and how easy it is for our customers to use, I’m confident that it enhances our overall customer proposition. We are investing in the long term engagement of our customers and this is just one of our digital tools that will help us achieve that.”

    - Stuart Mair, Director, Cara Mortgage Service, MAB

  • “I want to make it easy for my clients do business with me and having my own app as an additional communication tool is really enhancing that. My clients like the way the app allows them to message me their questions, upload documents securely, receive progress updates for their mortgage and protection applications and receive reminders about when it’s time to have a review. Clients like being in touch on the go.

    For me, the app means I can send quick updates to my clients or ask questions to help speed up my processes and communications plus it keeps the interactions all in one place. If clients want to use email or phone that’s OK too, the app is an additional tool so they may choose the most convenient way for them at any given time.”

    - Alex Cooke, Sycamore Mortgages & Protection

  • “I’ve been using YAVIA now for a few months. They are an extremely friendly team that is always out to help as much as they can. There were a few things that I thought would benefit me and my clients better and they went out of their way to help and see how these can be brought in. And they did it. I am extremely pleased with how easy it is to use the app and having an extra tool in my quiver to stand out and make life easier for clients. My clients love the fact that they have one place to have details of all the policies and mortgages and not have to look around in different places to find information.”

    - Madelein Street, Street Mortgage Solutions